To cancel a visit. Select “cancel,” and a pop-up window will appear so you can enter the reason for cancelling. Please also use that window to let us know if you’ve communicated the cancellation to the mom and have agreed on an alternate date. If you’re cancelling on behalf of your assigned family, please indicate that using the checkbox. Your Family Experience Coordinator will be notified when you submit the cancellation. Please cancel no less than 24 hours before a visit.